Your service agreement is with Group Florence Nightingale Hospitals Ltd (GFNH, a UK registered company), which arranges medical services between the Florence Nightingale Hospitals (FN) in Istanbul and yourself. GFNH service and liability is limited to arranging the fulfillment of your inquiry. For all the medical procedures, your contract is with the FN Hospital, where the medical procedure is done, including any disputes regarding these procedures. 

Your responsibility

It is your responsibility to provide full, accurate and up to date medical history and seek advice from your GP or dentist prior to making a booking through GFNH, as GFNH does not accept any responsibility in the unlikely event that the medical personnel at the FN Hospital find that you are not fit enough to undergo surgery for example according to the results of your blood test. GFNH and FN Hospitals in Istanbul shall not accept any liability if you fail to disclose relevant information. There are risks involved in any surgery and there may also be dissatisfaction if all relevant information and photos are not provided and expectations are not clearly expressed.

We commit to treat the confidential information given to us as highly confidential and only share it with FN Hospitals, unless we have your prior agreement for sharing with others. By providing GFNH your medical questionnaire and your photos, you agree that they will be forwarded by e-mail to the appropriate FN Hospital in order to obtain the right information for you.

Our Responsibility

We will provide you with information regarding your procedure and arrangement services. Before your booking is confirmed with your deposit payment, we reserve the right to increase or decrease brochure prices.

Payment, deposit and cancellation

GFNH will require an appropriate deposit from you at the time of making the booking to cover the costs of making the arrangements, but in any event the full payment for the agreed price or deposit has to be paid by you to GFNH with cleared funds prior to checking in at the FN Hospital. Your appointment may be cancelled if you fail to make the final payment at FN Hospital.

If you change the date of your appointment with a minimum 2 weeks notice, your deposit will be applied to your next appointment date. If you cancel your appointment after paying your deposit within a reasonable time, your deposit will be returned to you.

Price quotation

The price initially advertised or quoted by GFNH will be confirmed after an evaluation made by the Surgeon, with the information and photos provided by you. Pre-surgery consultations may take place electronically (Skype, telephone, data transmission etc) or in person.

The quotation given does not include any additional medical expenses for the medications or procedures in case of unforeseen complications. Please ask and discuss this with your surgeon before the operation.


The Web site is intended to give you some background and introduce you to the surgery/treatments you are interested in. The Web Site information should not be used for determining whether a procedure could be carried out or a guarantee of results of the procedures for your particular case. During the consultations, the consultant and/or your surgeon/medical personnel will explain to you in detail how a particular procedure applies to your individual condition.

Privacy of Personal Information

GFNH collects information about you, with the your consent. This privacy policy outlines what information may be collected, how it may be used and disclosed, if at all.

GFNH may ask you for personally identifiable information such as your name, mailing address, e-mail address and telephone number. GFNH will not collect any personally identifiable information about you unless you provide it to us voluntarily. GFNH may store and process that information to better analyze your needs and improve our services as well as administration and billing purposes.

Personal information of our customers is highly confidential. GFNH does not share personally identifiable information or send any offers from third parties to the customers. GFNH may disclose personal information, as required by the Law.

No data transmission over the Internet can be guaranteed to be secure. GFNH strives to protect your personally identifiable information but it can't ensure or warrant the security of any information you transmit to us therefore you do so at your own risk.

Complaints and Discrepancies

In case of medical complaint or any judicial claim of medical malpractice by the patient, such action shall be directed to the surgeon and/or the medical professional within the jurisdiction of Republic of Turkey; the terms and conditions of Patient Registration Form in English and Turkish at FN Hospitals in Istanbul covers the patient’s rights extensively.

Agreeing to our terms and conditions

By contacting us through the Web Site, advertising media and comparison web sites you agree to our Privacy Policy. There may be changes to the Web Site from time to time, including changes to our Privacy Policy and Terms and Conditions.  You should be aware of the latest information on the Web Site when you contact GFNH.

42 Harley Street London W1G 9PR

We treat this sensitive topic with the utmost discretion and privacy and we will never disclose your information to any third parties.  

There is absolutely no obligation until you are ready to move forward.